Refund Policy

Thank you for purchasing our services. We hope that you are satisfied with your purchase. However, if you are not satisfied, we have outlined our refund policy below.

Refunds

We offer refunds within a certain time frame, depending on the type of service you have purchased. Below are the conditions:

Services are refundable within 30 days of the purchase date.
Digital products such as themes, scripts, or software are non-refundable once the download has been initiated.
Web hosting services are refundable within 30 days if no resource usage has occurred. If resource usage exceeds the limit during this period, a refund will not be applicable.
Software development services may not be refunded once the project has started, but we can discuss potential issues to find a fair solution.

Refund Process

To request a refund, you must submit a request within the time frame mentioned above through your account dashboard or contact our support team. We will review your request and provide you with a resolution within 7 business days. Please make sure to include the following information when requesting a refund:

Order number or invoice number
Reason for the refund request
We will process refund within 7 Days

Exemptions

Refunds will not be issued if the service has been used or activated beyond the normal limits or for any reason related to customer dissatisfaction with any content or features of the product that were clearly outlined during the purchase process.

Contact Us

If you have any questions about our refund policy or wish to initiate a refund, please contact our support team through your client area or email us at support@my.ozoweb.com.